Yes! It can be used for a multi-cat household. The toilet area can fill up to 7L of litter at once and can be clean a minimum of once a week.

The litter box has 12 safety sensors that initiate when a cat enters or leaves the litter box. When a cat approaches the litter box, all sensors stop and allow it to enter. You will get a notification or text message anytime there is activity.

Yes, you can use Purrclean manually, and the features on the Application are not accessible.

One bag of 6L of litter can be used for 14 days. The device will also notify you to refill litter through the Instachew Infinity App notifications.

The Purrclean sits on four legs offering stability with a non-slip bump under its feet. The litterbox is 14.51 kg (about 32 lbs). It is also heavier when using litter.

• Press and hold the lock icon on the digital screen's left side until you hear a prompt.

• Then press and hold the icon on the digital screen's right side until you hear a prompt.

• Once complete, open the Instachew App and start the setup process.

Please ensure the below steps are followed prior to connecting:

Please ensure that your phone's software is up to date.

Please ensure you are using the correct App ( Instachew infinity)

Please ensure that you accept all permissions when using the app.

NOTE: On certain Android devices, navigate to your phone's settings, select "Apps," locate the Instachew Infinity App, open its permissions, find "Nearby devices," and grant the permission by selecting "Allow."

Initial Set-up, follow these steps:

1. The Purrclean resets itself when you plug it in;

2. Please wait until that reset is complete and "0 USES TIMES '' displays on the screen

3. Make sure the device is unlocked. Long press the child lock button for about 5 seconds until you hear a beep, indicating successful unlocking.

4. Press and hold the menu button to the right for about 10 seconds, and there will be a beep sound, and the WiFi icon will flash quickly to configure the network.

5. Click 'Go to Add' and select permissions to allow access to location and enable Bluetooth.

6. Choose the device, enter your WiFi password, and click 'Next'. Wait for the device to be connected, and then you can control it through your mobile phone from anywhere.

The recommended size for a cat to use the Purrclean is between 2.5 kg and a maximum of 16 kg. For safe use, it is mandatory that your cat is at least 6 months old and weighs at least 2.5 kg. The inner dimensions of the litter box are 46 cm wide and 42 cm deep

A silicon layer inside the barrel of the litter box deforms when it rolls and separates waste. This layer solves the issue of soft stools sticking to the inside of the litter box. The layer is detachable so that you can easily clean it. To remove it, remove the litter box lid and take it out.

It is 9 inches, and the entrance hole is also more prominent in diameter.

Any clumping litter, such as bentonite, mixed and tofu litter.

 NOTE: No need to change your cat litter habits

The power cord can be found in the Styrofoam placed under the drum. You’ll need to take out the drum first to be able to view it.

Try removing the drum, placing it back, and making sure that everything is in the right position and the gears and clips are aligned. Most times this prevents the device from working properly

Please also ensure that you are using the provided waste bag, take out the tray, and install the pressure ring correctly

Schedule extra scooping five to six times per day to help with the odor problem. 

Additionally, the device will automatically deodorize while it is cleaning, and depending on the situation, frequent deodorization can be performed which will solve the odor issue.

Unplug and re-plug the adapter to allow it to reset itself. Now, whe you press Manual Schoop, it will initiate right away.

Introducing a new litter box to a cat can be a challenging task, as cats can be very particular about their litter boxes. Here are some tips to entice your cat to use the new litter box:

1. Consider putting the new box exactly where the old one was.

2. Use scent to entice them. Add a scoop of litter from the old litter box.

3. Make it attractive: Use toys and treats. Place treats around the Purrclean. Scatter treats in the area with her litter box.

4. Install everything but don't plug it in right away, make sure your cat goes in without being scared of the sound and when they are used, then you leave it..

5. Encourage use: Show your cat the new litter box and encourage them to use it by placing them in it after meals or when they show signs of needing to use the litter box.

6. Be patient: It may take some time for your cat to get used to the new litter box. If they continue to use the old box, keep it available for a few weeks until they are completely comfortable with the new one.

Please try the following steps below:

1. Check if the litter bag is completely full. 2. Carefully inspect the litter box for any obstructions between the box and the bottom that may hinder movement. 3. Empty the litter bag entirely before proceeding.

Next, follow these steps:

1. Completely empty the litter box and replace it with a fresh bag. 2. Perform a dry run by adding a couple of scoops of litter to see if the error message persists. 3. If the error message doesn't appear with just two scoops of litter, gradually increase the amount until the error is triggered.

Empty and clean the dustbin manually.

1.Unplug the device.

2.Remove and clean the drum.

3.Place the drum back, ensuring gears and clips are properly aligned.

4.Check the bottom tray for any leftover litter.

NOTE: Even though the tray mostly captures litter, a small amount reaching the bottom can cause occasional errors.

The Purrclean Smart Litter Box is only suitable for pets that are at least 6 months old and weigh at least 2.5kgs

Improper Assembly: Ensure that gears and clips are properly aligned.

Cracks or Damage: Regularly check for wear, cracks, or damage

Overflow: Clean the litter box regularly to prevent overflow and ensure sensor functionality.

Incorrect Litter Type: Use the recommended litter type to avoid clogs and ensure proper functioning. (Any clumping litter)

Sensor Malfunction: Keep sensors clean and ensure they are working correctly, follow the user manual for maintenance tips.

Proper Placement: Place the litter box on a flat, stable surface to prevent tipping and leaks.

Warranty and Support: Please contact customer support for persistent issues or defects.

Yes there is a voice recording feature available and it can be set manually.

The Purechew Snack has a night vision mode covers a distance of 5-8m allowing you to monitor where your pets are accurately.

Not necessarily. The Instant Feed function allows you to feed your pet immediately so they don't remain hungry for too long.

Yes. Purechew Snack has motion detection sensors, allowing you to survey the movements around the device and giving you notifications on your phone when something raises concerns or when your pets are around.

Slide the lid to the right to open. There are directions on the lid to show OPEN and CLOSE lid.

Hold and press the left button to record your own voice. Release button to finish recording.

Hold the right button 4-5 seconds to reset the voice and unbind the device. This is a complete reset of the device, so it will need to be added again onto the app.

It provides you the present day and entire week intake of the pet.

The Feed Now function allows the customer/user to disperse 10g of kibble.

The Purechew Mix five meals Feeder has been designed to accommodate both dry and wet food. Additionally, you can place cold water or ice below the food tray to ensure your pet's food is kept fresh.

5-10 mm is the recommended size

You can set a timer with this function if you are away from home to feed.

a. First resolution is to check the timer, if it can be reset. If the timer is working correctly, but the device is not rotating, then the device is defective.

b. Try manual buttons on the device for a reset to establish if the device is functional or defective.

A power bank, an outlet, or batteries can all be used to power the feeder.

Not possible, it has to be evenly distributed.

a. Top most button is the Record button to record your voice ( ex, hello Kitty)

b. The middle button is the Reset button. ( hold for 5 to 6 secs until blue light starts flashing )

c. The third button is the Manual feed button ( if you press it will say hello Kitty)

To open it, there is a lock button on both sides.

The body is not washable, and recommended to take out the turntable and wipe it with a wet tissue.

• Exit the App and re-enter, wait for the data to update

• Switches from the feeding interface to the video interface and waits for the video to refresh.

• Ensure that the software on your phone is up to date;

• Ensure the correct application is downloaded (Instachew Infinity App);

• Ensure to permit the Instachew Infinity App in your device Settings;

• Ensure that your phone is connected to a 2.4 GHz Wi-Fi connection. For more information about it, click here. You can find this information from the options below:

- at the back of your Wi-Fi router

- Device Settings

- Call your service provider to confirm the connectivity you have

• Check the status of the device indicator; after the power is turned on, the blue light indicator flashes. When the network is connected, it will be on. There will be a tone before the network is configured.

• Check if the Wi-Fi username and password are correct.

• Uninstall the Instachew Application and reinstall it after you restart your Phone.

• The parameters set on the App will have an error of about 30 seconds, depending on the timing of the network environment.

Yes, the device has a dual power supply system that can also operate using four AA batteries.

Only fill the water below the pump. Do not exceed the water level above the pump.

The CLEAN function is a reminder to refill the water or replace the water.

Ensure that you just add water to the area below the pump. Do not exceed the water level above the pump.

The Normal mode which allows you to manually control the watering, and the Smart mode which automates the process.

Normal mode: Water flowing continuously without interruption

Smart mode: Run for about 5 minutes and stop for about 5 minutes

Only fill the water below the pump. Do not exceed the water level above the pump.

The CLEAN function is a reminder to refill the water or replace the water.

Ensure that you just add water to the area below the pump. Do not exceed the water level above the pump.

The Normal mode which allows you to manually control the watering, and the Smart mode which automates the process.

Normal mode: Water flowing continuously without interruption

Smart mode: Run for about 5 minutes and stop for about 5 minutes

It cannot be rotated, it can only be slightly bent right and left, front and back. Or to move the camera manually.

There is a little hole that can be reached with a thin needle or a toothpick behind the camera, it has "Reset" marked.

The SD card slot is located beside the camera.

If private mode is on or enabled it keeps your camera private.

The camera is designed for indoor use but can be used outdoors if covered and protected from rain and other weather conditions.

To share the device with other users, follow these simple steps:

1. Ask the other users to download the app from the respective app store and complete the registration process.

2. As the primary user, click on the share icon within the app.

3. The person you shared the device with should tap the shared profile or swipe left to access the device.

This will allow other users to access the device seamlessly. Happy sharing!

• Go to direction control on the INSTACHEW INFINITY App;

• Move the Camera Lens up using the direction arrows;

• Once the Camera Lens is up, the SD slot will appear;

• Before Inserting the SD Card, please unplug your Camera Lens (after it has moved up);

• Insert your SD Card;

• Replug your Camera.

• Unbind your Puresight 360 from the Instachew Infinity App;

• Once at the new location, connect to the 2.4G Wifi;

• Press and hold the reset button at the back of the device and wait until the Puresight rotates;

• Go through the usual setup process and use the device in the new location.

• Ensure that the software on your phone is up to date;

• Ensure the correct application is downloaded (Instachew Infinity App);

• Ensure to permit the Instachew Infinity App in your device Settings;

• Ensure that you did not insert the SD card yet;

• Ensure that your phone is connected to a 2.4 GHz Wi-Fi connection. For more information about it, click here. You can find this information from the options below:

- at the back of your Wi-Fi router

- Device Settings

- Call your service provider to confirm the connectivity you have

1) Open the Infinity Instachew Application, then click the settings on the item.

2) Look for the Device Update and ensure it is up to date.

NOTE: Old videos are automatically deleted after 10 days to make room for new ones. One day of recording is about 2.5 to 3 Gb. 

Private mode allows you to see photos captured by the camera. When it is OFF, it blocks the camera from being seen. It just sets up a static, frozen image. When it is ON, it allows you to see pictures.

Our Puresight 360 Camera does not require a subscription to view the recordings or use the amazing features that our product has to offer.

Place a Micro SD card (NOT INCLUDED ) in the Puresight 360 to automatically record videos and allow you to play back the recorded footage.

NOTE: The videos are automatically deleted after 10 days to make room for new ones so please make sure to save them on your computer if you need to keep them.

The camera is designed for indoor use but can be used outdoors if covered and protected from rain and other weather conditions.

To share the device with other users, follow these simple steps:

1. Ask the other users to download the app from the respective app store and complete the registration process.

2. As the primary user, click on the share icon within the app.

This will allow other users to access the device seamlessly. Happy sharing!

a. First button from the right is the Reset button

b. The second or middle button is the Feed button

c. The third button is the Record button

It can be disassembled by taking out the top by pressing it from the back end and both left and right sides.

Yes there is a voice recording feature available and it can be set manually.

It need 5v to work.

Yes buttons can be affected if the towel would be too wet because in this case water can go in and affect its function.

Yes, download the Instachew Infinity App from the Appstore and login your Instachew account.

To clean the food tray:

Remove the tray by pressing the clips on the other sides. You can wash it by hand or place it in the dishwasher.

To clean the inner food bin:

Remove the bin from the inside of the device, and wash it by hand. Ensure that it is dry before placing it back in the machine.

The feeder has a cup measuring system that estimates the grams per cup.. Serving sizes are from 10-80 grams per serving.

• Go to the Instachew app and log in to your account.

• In the menu (three strips at the top right corner of the app), click "Device Management". Then, press "Unbind".

• Press and hold the "Set" button on the Instachew Smart Pet Feeder for 15 seconds.

• Follow the instructions in your Instructions Manual, and you should be connected.

This indicates that there is an issue that you will need to investigate by doing the following:

• On the Instachew Infinity App, go to "Instant Feeding" and dispense two or three portions. Wait and see if the notification pops up again. If not, then you have corrected the problem. If you see the notification, then go to step 2.

• Manually remove the food bin from inside the feeder. Empty the bin until you have access to the fins. Manually rotate the fins until the jam is clear. Place the bin back in the device and test by dispensing two or three portions. If the problem persists, please contact service@instachew.com. We will gladly provide you with further assistance.

• If you moved your Purechew Smart Pet Feeder to a new location, it would need to be connected to the Wi-Fi at the new site. The feeder will need to be set up again.

• Someone may have accidentally pressed the "set" button on the device. This will cause it to reset. The feeder will need to be set up again.

• In the app, you may have clicked on "Unbind" on the device management page. This will cause your device to unbind from your home connection. It will need to be set up again.

If the ambiance is dark, the camera switches to night mode, and if the ambiance is well lit, the camera will automatically be in HD mode.

No, it does not go in a straight line as it is meant to be to tease the cat. So, to make it easy to control via phone and let the cat play with it in specific areas, it is manufactured not to move in a straight line.

No. To operate it, the device being used must be close to the toy as it works with Bluetooth. The operational proximity depends on the general area covered by the device's sensitivity to Bluetooth.

Yes. The tail is replaceable and it can be removed by twisting it.

No, It can only be utilized via the app and cannot be used manually.

It operates with a power supply and the source can be a power bank.

No. The power bank and the power source are not included in the purchase package. Customers need to purchase that separately.

Yes. Both are adjustable and can be set automatically, which ensures ideal temperatures for your pets.

1. Please check if the power cable is connected or broken 

2. Please check if the power button is on 

3. If the above method still does not solve the problem, please contact customer service

1.Check if the temperature outside the cabin is too high (recommended indoor temperature 15℃~30℃)

2.Turn off the power, wait 10 seconds and restart the device

3.If the above method still does not solve the problem, please contact customer service

PTC over temperature, please turn off the device and contact customer service

PTC does not heat up, please turn off the device and contact customer service

Temperature probe abnormal, please turn off the device and contact customer service